Last updated: 13 October 2026
1. About this policy
This privacy policy explains how Helen’s Happy Hounds collects, uses and protects personal information when you visit https://helenshappyhounds.com/ or contact us through the website.
It covers website visitors and website enquiries. It does not cover all personal information we may process when providing our services, which may be explained in a separate privacy notice.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy legislation.
2. Who is responsible for your information?
The data controller responsible for personal information collected through this website is:
Helen’s Happy Hounds.
Website: https://helenshappyhounds.com/
Privacy contact email: helenshappyhounds100@gmail.com
Contact address: Oak Farm Nursery, Winchfield, RG27 8BX
If you have any questions about this policy or how we use your information, please contact us using the email address above.
3. Information we collect
Information you provide
When you contact us through the website or using its contact details, we may collect:
- Your name.
- Your email address.
- Your telephone number, if provided.
- Information about the service you are interested in.
- Any personal information included in your message.
- Records of our correspondence with you.
Please only provide information relevant to your enquiry. Avoid including sensitive personal information, such as information about your health, unless we specifically request it and explain how it will be used.
Information collected when you browse
Depending on the website features and your cookie preferences, technical information may include:
- Your IP address.
- Your browser type and device information.
- The pages you visit and the time of your visit.
- The website or link that referred you to our website.
- Technical errors and security log information.
- Your cookie consent choices.
Where analytics or other optional tracking tools are used, further details about them are provided through our cookie information.
4. How we use your information
We use personal information for the following purposes and lawful bases:
| Purpose | Lawful basis |
|---|---|
| Responding to general enquiries and communicating with you | Legitimate interests in handling enquiries and providing helpful responses |
| Responding to a request for a quote or taking steps towards a booking at your request | Taking steps at your request before entering into a contract |
| Operating, maintaining and protecting the website | Legitimate interests in providing a reliable website and preventing misuse |
| Recording and respecting your cookie choices | Legitimate interests in managing privacy preferences and, where applicable, compliance with legal obligations |
| Using optional analytics or tracking tools that require consent | Your consent |
| Responding to legal requirements or requests to exercise data protection rights | Compliance with legal obligations |
Where we rely on legitimate interests, we consider the effect on your privacy and balance our interests against your rights and reasonable expectations.
Submitting an enquiry does not, by itself, give us permission to send you unrelated marketing messages. Any separate marketing activity must have an appropriate lawful basis and meet applicable electronic marketing requirements.
5. Cookies and similar technologies
Our website uses cookies and may use similar technologies. Cookies are small files stored on your device that help a website function or remember information about your visit.
We use a cookie consent banner provided through Cookiez with Elementor to manage cookie preferences.
Necessary cookies
Necessary cookies support essential website functions, such as security and remembering your cookie preferences. Cookies that are strictly necessary to provide a service you request do not require your consent.
Optional cookies
Where used, optional cookies may support analytics, additional functionality or advertising.
Our consent approach is to request your permission before placing optional cookies. You can accept or reject optional cookies through the cookie banner.
You can change or withdraw your consent through the website’s cookie settings control. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
You can also manage cookies through your browser settings, although blocking necessary cookies may affect how the website works.
6. Who we share information with
Where necessary, personal information may be accessible to service providers that support the website and our handling of enquiries. These may include:
- Website hosting and technical infrastructure providers.
- Website maintenance and support providers.
- Contact form and email service providers.
- Security and spam prevention providers.
- Cookie consent providers.
- Analytics providers, where these tools are enabled.
These providers receive only the information needed for their role. Where they process information on our behalf, we require appropriate data protection arrangements.
We may also disclose information where required by law, to respond to a lawful request from a public authority, or where necessary to establish, exercise or defend legal claims.
7. International transfers
Some website or email providers may store or access personal information outside the UK.
Where this happens, we must ensure an appropriate legal safeguard applies. Depending on the provider and destination, this may include UK adequacy regulations or approved contractual safeguards, together with any required assessment of the transfer.
8. How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected.
Our website retention periods are:
- Website enquiries and related correspondence: [Insert the retention period after the enquiry is resolved].
- Website security and technical logs: [Insert the applicable retention period].
- Cookie consent records: [Insert the applicable retention period].
- Analytics information, if used: [Insert the applicable retention period].
- Cookies: The expiry periods shown in our cookie information.
Information may be retained for longer where necessary to comply with a legal obligation or establish, exercise or defend a legal claim.
If an enquiry leads to a booking, relevant information may become part of our customer records. Any further use and retention should be explained in the privacy information provided for our services.
When information is no longer needed, we securely delete it or anonymise it.
9. How we protect information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures are proportionate to the information we hold and the risks involved. Access is restricted to people and providers who need it for their work.
No website or method of electronic transmission can be guaranteed to be completely secure.
10. Your data protection rights
Depending on the circumstances and the lawful basis for processing, you may have the right to:
- Obtain a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how we use your information.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
These rights are subject to conditions and legal exceptions.
To exercise your rights, email helenshappyhounds100@gmail.com.
We normally respond within one month. Where legally permitted, we may extend this period for complex or multiple requests and will explain the extension. We may need to verify your identity before responding.
You will not normally have to pay to exercise your rights.
11. Providing information
You can generally browse the website without submitting an enquiry.
If you contact us, we need enough information to understand your request and respond. If you do not provide the necessary contact details or information, we may be unable to help.
You are not required to provide information unrelated to your enquiry.
12. Automated decisions
We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
13. Links to other websites
Our website may contain links to other websites, including social media platforms.
Those websites operate under their own privacy policies. Please read their policies before providing personal information or using their services.
14. Complaints
If you are concerned about how we handle your personal information, please contact us at helenshappyhounds100@gmail.com.
You also have the right to complain directly to the Information Commissioner’s Office (ICO). You do not have to contact us first.
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
15. Changes to this policy
We may update this privacy policy to reflect changes to the website, our handling of personal information or applicable law.